Constituent Services and Office Coordinator - Mayors Office

$43,930 - $72,114/Yr

Salt Lake City - Salt Lake City, UT

Part-time,Full-time - Entry Level

Onsite - Salt Lake City, UT

Executive, Legislative, and Other General Government Support

About the position

The Constituent Services and Office Coordinator for the Mayor's Office is a full-time, in-person role responsible for managing the front desk and providing essential support to the Mayor's Office. This position serves as the first point of contact for visitors and constituents, ensuring a welcoming environment while addressing public inquiries and connecting them to city resources. The role requires strong interpersonal skills, organizational expertise, and the ability to handle a variety of tasks in a fast-paced environment.

Responsibilities

• Prioritize presence at the front desk to greet visitors and manage daily tasks.
• Ensure communal spaces in the Mayor's Office are clean and fully stocked.
• Manage and document all constituent casework in Salesforce and respond to inquiries in a timely manner.
• Develop and maintain knowledge of City departments and policies to direct constituents appropriately.
• Utilize communication skills to address complaints and questions from the public and city employees.
• Collaborate with various teams to maintain talking points for different issues.
• Run and review bi-monthly constituent casework reports to identify trends and issues.
• Work with Executive Assistants and Office Manager to ensure front desk coverage as needed.
• Assist with office meetings, special projects, and occasionally perform off-site duties.

Requirements

• Two years' post-high school study in Business Administration, Public Administration, or related fields plus three years' administrative support experience.
• Strong interpersonal and communication skills (both verbal and written).
• Ability to work effectively under pressure as part of a team.

Nice-to-haves

• Background in social work and/or government affairs.
• Working knowledge of Salt Lake City departments and policies.

Benefits

• Health Insurance (95% of premium paid by city)
• Dental, Vision and Life Insurance
• Paid vacation and personal leave
• Six weeks of paid parental leave from day 1 of employment
• Retirement contributions toward a pension plan and/or 401(k)
• Employee Assistance Plan (EAP)
• Up to $4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services