Construction Customer Care Representative

$49,421 - $64,251/Yr

Toll Brothers - Berthoud, CO

Full-time - Mid Level

Berthoud, CO

251-500 employees

Construction of Buildings

About the position

The Construction Customer Care Representative at Toll Brothers is responsible for delivering quality warranty service to homeowners, ensuring a seamless luxury homebuying experience post-move-in. This role involves managing service requests, conducting inspections, and maintaining communication between homeowners and trade partners.

Responsibilities

• Conduct routine Homeowner meetings to observe and assess warranty request submissions.
• Manage service appointment communications and coordination between Homeowners and Trade Partners.
• Enter, update, close Service Requests and process Purchase Orders.
• Conduct Home Complete/Quality Inspections prior to delivery to the Customer.
• Ensure customer satisfaction metrics related to homeowners served.
• Perform all other duties as assigned.

Requirements

• High school diploma or equivalent.
• 3 - 5 years of residential construction experience.
• Outstanding Customer Service Skills.
• Strong computer skills including Outlook, Excel, and Word.

Nice-to-haves

• Experience with a service department.
• 1 - 3 years of Customer Service Experience.

Benefits

• Health insurance
• Dental insurance
• Cell phone reimbursement
• 401(k) matching