Construction Operations Manager - Wausau, WI

Feldco - Wausau, WI

Full-time - Mid Level

Wausau, WI

Construction of Buildings

About the position

The Operations Manager at Feldco is responsible for leading a high-performing team in Wausau, WI, within a company recognized as a top workplace. This role focuses on ensuring customer satisfaction, optimizing operational efficiency, and fostering a positive work environment while managing resources and budgets effectively.

Responsibilities

• Ensure all customer contract requirements are thoroughly documented and executed to exceed expectations.
• Leverage Feldco's cutting-edge CRM to manage contracts, appointments, and customer delight programs while optimizing productivity, inventory, and space.
• Identify and implement opportunities for efficiency improvements using the latest technology and innovations.
• Create a safe, secure, and positive work environment, overseeing performance reviews and staff development with a focus on growth and succession planning.
• Ensure employees follow standard operating procedures and that company policies are clearly communicated and enforced.
• Manage staffing levels and ensure associates and installers are equipped with the tools and materials they need to succeed every day.
• Operate within the agreed budget while coordinating performance measurements and aligning processes with customer and company goals.
• Oversee daily and weekly workload planning and forecasting, ensuring the right resources are in place to meet demand.

Requirements

• Previous experience in home improvement or construction.
• At least 2+ years of management experience leading teams and driving results.
• Strong organizational skills to manage multiple priorities and solve problems efficiently.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• 401K
• Paid time off