Construction Sales Account Manager - Northwest AR

Waste Management - Little Rock, AR

Full-time - Entry Level

Remote - Little Rock, AR

Waste Management and Remediation Services

About the position

The Construction Sales Account Manager (CSAM) will be responsible for generating new revenue and retaining existing customers in the Northwest Arkansas territory. This hybrid role involves a combination of hunting for new business (60% of the time) and farming existing accounts (40% of the time). The CSAM will utilize a consultative selling approach to manage business relationships, achieve sales goals, and handle customer service escalations.

Responsibilities

• Generate new revenue by cold calling and prospecting (60%) and retaining current customers (40%).
• Manage existing business relationships to achieve budgeted sales goals.
• Develop and implement sound retention strategies to preserve business.
• Handle customer cancellation requests and secure contract agreements from non-contracted customers.
• Provide ongoing education of contract details to existing customers.
• Attend conferences and symposiums for networking and industry knowledge.
• Develop detailed proposals encompassing multiple services.
• Research aspects of the waste and environmental services business.
• Build trusting relationships with clients.
• Provide high-impact communication and identify relevant regulations.
• Manage prospects and maintain key information in the prospect database.
• Reduce lost major accounts by diffusing cancellation requests and improving customer service.
• Match WM services with customer needs and effectively communicate pricing and service strategies.
• Propose customer solutions compliant with local, state, and federal regulations.
• Utilize WM sales productivity software tools for sales management.

Requirements

• Bachelor's Degree or High School Diploma/GED with 4 years of sales experience.
• 1 year of direct business-to-business sales experience, preferably in a construction setting.
• 20 hours of training with Resource Conservation and Recovery Act (RCRA).
• Certifications such as WM CRA and involvement in relevant organizations (e.g., USGBC, AIA, AGC).
• Ability to convert customer cancellation requests and complex negotiation skills.

Nice-to-haves

• Comprehensive understanding of the construction industry phases, materials, and waste.
• Techniques for identifying and managing new business opportunities.
• Understanding of 'Green' influences and sustainability.

Benefits

• Medical, Dental, Vision, Life Insurance
• Short and Long Term Disability
• Employee Stock Purchase Program (ESPP)
• 401K company match (4.5% with NO vesting period)
• Generous vacation time
• Your Tomorrow education benefit for free education.