Consultant, Account (Client Relations Manager 3PL)

$79,700 - $102,420/Yr

Cardinal Health - La Vergne, TN

Full-time - Mid Level

La Vergne, TN

Merchant Wholesalers, Nondurable Goods

About the position

The Consultant, Account (Client Relations Manager 3PL) at Cardinal Health is responsible for managing and nurturing long-term relationships with assigned clients to achieve mutual goals. This role serves as the central point of contact for clients, ensuring effective communication and alignment of support services to meet client needs. The position involves monitoring performance metrics, managing projects, and providing insights for process improvements, all while delivering engaging presentations and resolving issues promptly.

Responsibilities

• Serve as the central point of contact for an assigned set of clients.
• Provide regular updates to clients and internal staff on action items.
• Monitor performance metrics as outlined in customer contracts and report results monthly.
• Align support services to meet client and market needs.
• Assist in the development and completion of projects, managing work plans to meet commitments.
• Act as the point person for contracts, fee increases, and amendments.
• Collaborate with the sales team on Requests for Proposals to ensure unified messaging.
• Analyze program processes and recommend improvements for efficiency and cost reduction.
• Effectively communicate project information to superiors.
• Deliver engaging and informative presentations internally and externally.
• Resolve and escalate issues in a timely manner.
• Build a knowledge base of each client's business and objectives.

Requirements

• Bachelor's degree preferred.
• Minimum of 4 years related sales experience.
• Valid driver's license.
• Ability to travel as needed.
• Proven product knowledge in the business area.

Benefits

• Paid parental leave
• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance