Consultant/Analyst - Entry Level IT

About the position

At Voxai Solutions, we deliver some of the nation’s largest corporate enterprises and government entities with Managed Services for their Contact Center solutions. Voxai is a Genesys partner providing a full suite of services allowing for Cloud custom voice application solutions, web service integrations and database integrations. Join us and participate in our fast-growing company’s success, secure a professional home where you can leverage the on-the-job training and opportunities to engage and apply your skills to a wide spectrum of IT specialties. Lay your foundation for a very successful and rewarding career! The ideal starting point for the Business Computer Information Systems, MIS or Computer Science major that is anxious to be engaged in the multiple career paths available within the industry. As a Consultant you will have the visibility and responsibility to maintain, manage and enhance multiple Contact Center enterprise solutions that are vital to the success of Corporations and government entities and/or evolve to be a part or the team that designs/delivers/deploys these solutions. The Consultant will work within defined processes to execute enhancements and maintain solution stability and also be responsible to react to Customer reported events and perform any triage when necessary. Your initial focus will be the industry leading Contact Center Software suite, Genesys. The Consultant will have the opportunity to work with all components of the Genesys Suite, which include bots, AI, self-service (IVR), voice, SMS, real-time analytics, routing, reporting and recording solutions. Based on your growth and aptitude, tasks may also include maintaining, developing and deploying SQL for ETLs and BI reporting. You, as the right candidate for this Entry Level position; should be innovative and eager to absorb new concepts and technologies.

Responsibilities

• Maintain, manage and enhance multiple Contact Center enterprise solutions.
• Execute enhancements and maintain solution stability.
• React to Customer reported events and perform triage when necessary.
• Work with all components of the Genesys Suite including bots, AI, self-service (IVR), voice, SMS, real-time analytics, routing, reporting and recording solutions.
• Maintain, develop and deploy SQL for ETLs and BI reporting.

Requirements

• Bachelor’s Degree in related field.
• Strong verbal communication skills.
• Excellent writing skills.
• Security background check and drug test.

Nice-to-haves

• Familiarity with AI-driven conversational bots and automation.
• Experience with AWS Lambda, Step Functions, EventBridge, and other serverless services.
• Knowledge of Cloud Networking including AWS VPC, Subnets, Security Groups, Route Tables, and Transit Gateways.
• Understanding of VPNs, Direct Connect, and inter-region connectivity.
• Experience with load balancers (ALB, NLB), WAF, and CDN (CloudFront).
• Knowledge of Azure Networking (Virtual Networks, ExpressRoute, Peering, Network Security Groups).
• Network troubleshooting, latency optimization, and security best practices.