Consultant - Business Intelligence

Verizon Communications - Lake Mary, FL

Full-time - Mid Level

Remote - Lake Mary, FL

Telecommunications

About the position

The Detection Strategy Consultant at Verizon plays a crucial role in the Fraud Strategy organization, focusing on identifying and mitigating various types of fraud, including Account Takeover and Identity Theft. This position requires expertise in monitoring fraud trends, analyzing customer behavior, and collaborating with multiple teams to develop effective fraud prevention strategies. The consultant will leverage advanced analytical tools to assess risks and communicate findings to senior management, ensuring the organization remains proactive against emerging threats.

Responsibilities

• Monitor and research fraud trends and anomalous activity.
• Partner with sales channels, operations, and vendors to understand internal and external influences on fraud.
• Evaluate customer behavior to distinguish between fraudulent and non-fraudulent activities.
• Collaborate with GTS Data Science to create solutions for fraud prevention.
• Analyze data using advanced analytical tools and communicate findings to stakeholders.
• React to data anomalies that could indicate fraud and drive rapid resolution efforts.
• Prepare and deliver executive-level presentations on risks and mitigation strategies.
• Proactively explore new fraud trends and collaborate with partners to research anomalous activities.

Requirements

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant work experience in fraud detection or analytics.
• Working knowledge of data analytics tools such as Excel, Kibana, Qlik, Tableau, and SQL.
• Ability to perform in-depth analyses of large datasets to identify anomalies.
• Experience in detecting risk and proposing modifications to mitigate it in a dynamic environment.
• Strong organizational and communication skills with attention to detail.

Nice-to-haves

• Master's degree in Finance, Mathematics, Statistics, Analytics, or a related field.
• Industry certifications such as Certified Business Intelligence Professional, Six Sigma, or Certified Fraud Examiner.
• Experience in Fraud, Security, Finance Operations, Project Management, and Customer Experience.
• Ability to design and implement complex solutions and analytics for risk assessment.

Benefits

• Hybrid work environment with defined work location and remote work options.
• Minimum eight assigned office days per month.
• Equal opportunity employer with a commitment to diversity and inclusion.