Verizon Communications - Lone Tree, CO
posted 19 days ago
The Consultant, Go-to-Channel plays a critical role in delivering on Value business priorities by ensuring that front-line customer service teams operate at the highest caliber. This position involves partnering with various stakeholders to bring business initiatives to the customer service channel, managing the process from intake to launch and post-mortem. The role requires strong analytical, tactical, and project management skills to navigate a high-volume and complex environment, while also fostering relationships across multiple teams to enhance customer service delivery.