Consultant

$120,000 - $130,000/Yr

TATA Consulting Services - Mclean, VA

Full-time - Senior

Mclean, VA

Professional, Scientific, and Technical Services

About the position

Senior Consultants are techno-functional resources on our Salesforce Marketing Cloud (SFMC) Transformation Team, offering a powerful understanding of the SFMC ecosystem and broader MarTech stack. They are client-facing collaborative business partners who own and lead workstreams, and deliver specific components of large, complex client engagements along with other teams and stakeholders.

Responsibilities

• Assess impact on existing marketing cloud instance for change in source salesforce sales and service cloud instances
• Discuss, lead and design changes required to make sure marketing cloud works as before
• Explain the design to offshore developers and own the delivery
• Help lead the testing cycle along with sales and service cloud teams to make sure the integrated solution is working as expected
• Facilitating strategic conversations with clients to define and document business and technical requirements based on prioritized use cases
• Performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout
• Working with cross-functional teams to clearly link functional scope back to business value
• Work with customer(s) as well as internal teams to clearly define and document project scope, requirements and integration points as they relate to solution implementation
• Developing key content and assets for project workshops for functional and scope priority alignment
• Maintaining working knowledge of end-to-end solution, with the ability to identify, document, communicate, and mitigate risks and issues as project progresses
• Collaborate with onshore and offshore teammates
• Support technical and functional testing of the implemented solution like SIT and UAT

Requirements

• 5+ years hands-on platform experience on Salesforce Marketing Cloud and fluent in articulating Salesforce Marketing Cloud product capabilities to both business and technical audiences
• SFMC Email Specialist, Consultant, or Admin Certification or willingness to complete
• Prior experience in a client-facing strategic role (i.e., consulting, agency) ideally within the digital marketing space
• Knowledge of Agile and various methodologies, frameworks, organization structures, disciplines, and documentation
• Experience with performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout
• Proven ability to understand the impact of technical changes, and, to articulate high level technical solutions to address business problems
• Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist
• Strong verbal, presentation and written communication skills as well as strong conflict resolution and negotiation skills
• Ability to manage in an environment of ambiguity with diverse stakeholders

Benefits

• Salary Range- $120,000-$130,000 a year