Consultant

HCL Technologies - Saint Louis, MO

Full-time

Saint Louis, MO

Professional, Scientific, and Technical Services

About the position

The AS/400 Systems Administrator is responsible for the maintenance and administration of IBM iSeries servers, ensuring system security, backup, and disaster recovery. This role focuses on providing high-quality support and improving service delivery while adhering to company policies and regulatory requirements.

Responsibilities

• Maintain and administer IBM iSeries servers and multiple partitions.
• Handle messages and utilize command line utilities for system management.
• Manage work processes, job control, and print control.
• Oversee device management and system configuration.
• Ensure system security and perform backup and restore operations.
• Implement disaster recovery plans and file transfer integrations.
• Adhere to quality standards and regulatory requirements.
• Ensure positive customer experience and high CSAT through effective resolution of issues.
• Contribute to service improvement proposals for EN business.
• Independently resolve tickets and meet agreed SLA for ticket volume and response time.
• Provide L3 level support for on-call escalations and manage incidents and problems.
• Update and manage knowledge base, train new hires, and coach analysts.

Requirements

• Bachelor's degree in Technology (B-Tech).
• 4.5 to 8 years of experience in AS/400 systems administration.
• Strong technical skills in Mainframe and AS400 platforms.