Consumer Access Specialist Lead Emergency Department at AdventHealth

AdventHealth - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Hospitals

About the position

As a member of the AdventHealth team, you will play a crucial role in ensuring that patients are appropriately registered for all service lines. This position involves performing eligibility verification, obtaining pre-certifications and authorizations, making financial arrangements, and requesting and receiving payments for services. You will also be responsible for cashiering functions, clearing registration errors, and editing pre-bills, along with other duties as required. Your role will require you to work on complex accounts and manage escalations from Consumer Access Representatives and Consumer Access Specialists. Additionally, you will assist with departmental training and quality audits, maintaining a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and patient access departments. In this position, you will actively participate in extending exemplary service to both internal and external customers, accepting responsibility for maintaining respectful relationships with all stakeholders. You will provide PBX (switchboard) coverage and support as needed, ensuring team success through active mentoring and meeting the stated monthly collection and accuracy goals. Monitoring team performance and carrying out the implementation of supervisor or manager directives will also be part of your responsibilities. Your proactive approach to seeking assistance and improving assigned responsibilities will be essential in this role, as will your accountability for maintaining effective communication with clinical partners to enhance the patient experience.

Responsibilities

• Ensures patients are appropriately registered for all service lines.
• Performs eligibility verification and obtains pre-certifications and authorizations.
• Makes financial arrangements and requests payments for services.
• Performs cashiering functions and clears registration errors.
• Works on complex accounts and manages escalations from Consumer Access Representatives and Specialists.
• Assists with departmental training and quality audits.
• Maintains a close working relationship with clinical partners for open communication.
• Anticipates and responds to inquiries and needs of clinical partners.
• Provides exemplary service to both internal and external customers.
• Provides PBX (switchboard) coverage and support as needed.
• Monitors team performance and helps management with training and supervising staff.

Requirements

• High School Diploma or Equivalent.
• 1 to 2 Years of Position-Related Experience (preferred).

Benefits

• Benefits and Paid Days off from Day One
• Employee Referral Program
• Career Development