Consumer Access Specialist Lead Outpatient at AdventHealth

AdventHealth - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Hospitals

About the position

As a member of the AdventHealth Shawnee Mission team, you will play a crucial role in ensuring that patients are appropriately registered for all service lines. This position involves performing eligibility verification, obtaining pre-certifications and authorizations, making financial arrangements, and requesting and receiving payments for services. You will also be responsible for cashiering functions, clearing registration errors, and editing pre-bills, along with other duties as required. Your role will include managing complex accounts and handling escalations from Consumer Access Representatives and Consumer Access Specialists. Additionally, you will assist with departmental training and quality audits, maintaining a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and patient access departments. In this position, you will actively participate in extending exemplary service to both internal and external customers, accepting responsibility for maintaining respectful relationships with all stakeholders. You will provide PBX (switchboard) coverage and support as needed, ensuring team success through active mentoring and meeting stated monthly collection and accuracy goals. Monitoring team performance and carrying out the implementation of supervisor or manager directives will also be part of your responsibilities. This role is designed for individuals who are proactive in seeking assistance to improve their responsibilities and are accountable for maintaining effective communication with clinical partners to enhance the patient experience.

Responsibilities

• Ensures patients are appropriately registered for all service lines.
• Performs eligibility verification and obtains pre-certifications and authorizations.
• Makes financial arrangements and requests payments for services.
• Performs cashiering functions and clears registration errors.
• Manages complex accounts and escalations from Consumer Access Representatives and Specialists.
• Assists with departmental training and quality audits.
• Maintains communication with clinical partners to enhance patient experience.
• Provides PBX (switchboard) coverage and support as needed.
• Monitors team performance and helps management with training and supervising staff.
• Meets and exceeds productivity standards determined by department leadership.

Requirements

• High School Diploma or Equivalent.
• 1 to 2 Years of Position-Related Experience (preferred).

Benefits

• Benefits and Paid Days off from Day One
• Employee Referral Program
• Career Development