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First Financial Bank - Delphos, OH
posted about 1 month ago
Full-time
Delphos, OH
Credit Intermediation and Related Activities
About the position
The Consumer Banker role focuses on building and deepening relationships with existing and prospective clients at First Financial Bank (FFB). The position involves direct client engagement, account management, and collaboration with internal partners to provide comprehensive financial solutions. The Consumer Banker is expected to uphold compliance standards, meet sales and service goals, and enhance the overall client experience.
Responsibilities
- Perform necessary functions to open accounts and perform maintenance.
- Run a Teller drawer as deemed necessary by management.
- Support client engagement through active calling, client conversations, and follow-up.
- Align daily activities with The First Financial Bank Experience (FFB Experience).
- Partner with internal constituencies to provide expertise to clients.
- Ensure timely follow-up calls with clients.
- Maintain operational and risk management standards.
- Assist clients in transacting business through various channels.
- Model the way for peers and coworkers aligned with First Financial's Mission and Values.
- Adhere to all compliance and regulatory procedures.
- Track, report, and communicate business results and activities to their FCM.
- Partner with District Specialists to execute retail strategies and objectives.
- Function as a personal trusted advisor to clients.
- Participate and lead in site center huddles and meetings to support sales and service activities.
- Meet or exceed sales, service, and referral goals set by management.
- Provide digital assistance and service for clients using the bank's online offerings.
- Stay informed about all bank products, processes, and procedures.
Requirements
- 3-4 years of experience in coaching and/or mentoring in a retail environment.
- 3-4 years of personal experience in sales and service with a track record of achieving sales and service goals.
- 3-4 years of demonstrated success in achieving performance goals.
- High school diploma or GED required.
- 4-5 years of related experience and/or training, or equivalent combination of education and experience.
Nice-to-haves
- Associate's or Bachelor's degree and/or equivalent banking work experience preferred.
