Consumer Banker III (Franklin)

First Financial Bank - Franklin, TN

Full-time

Franklin, TN

Credit Intermediation and Related Activities

About the position

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The position involves performing necessary functions to open accounts, run a Teller drawer, support client engagement through active calling, and ensuring compliance with operational and risk management standards. The Consumer Banker will also model the way for peers and coworkers aligned with First Financial's Mission and Values, and is responsible for adherence to all compliance and regulatory procedures.

Responsibilities

• Perform necessary functions necessary to open accounts, perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Partner with appropriate internal constituencies to bring appropriate level of expertise to the client.
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients transact business within the branch, drive-thru, by phone and email.
• Track, report and communicate business results and activities to their FCM.
• Partner with the District Specialists to execute against retail strategies and objectives.
• Function as client's personal trusted advisor by adding value and building deep client relationships.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings.
• Consistently meet or exceed sales, service and referral goals as set by management.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering.
• Stay informed and up to date on all bank products, processes and procedures.

Requirements

• 3-4 years of experience in coaching and/or mentoring in a retail environment.
• 3-4 years of personal experience in sales and service with previous success in achieving sales and service goals.
• 3-4 years demonstrated prior success with achievement of performance goals.
• High school diploma or general education degree (GED) required.
• 4-5 years related experience and/or training; or equivalent combination of education and experience.

Nice-to-haves

• Associate's or Bachelor's degree and/or equivalent banking work experience preferred.