Consumer Finance Branch Manager

Mariner Finance - Madison, WI

Full-time - Mid Level

Madison, WI

Credit Intermediation and Related Activities

About the position

The Consumer Finance Branch Manager is responsible for overseeing the operations of a branch, ensuring effective lending practices, managing staff, and achieving sales and delinquency targets. This role involves exercising lending authority, developing business relationships, and maintaining compliance with company policies while fostering a positive work environment.

Responsibilities

• Exercise lending authority when reviewing and approving applications.
• Manage retention and maintenance of existing accounts to achieve branch sales and delinquency targets.
• Coach branch staff by providing actionable feedback to minimize turnover and create a positive environment.
• Prepare and submit reports reflecting branch activity and growth.
• Develop additional business by networking with local establishments and building community relations.
• Implement internal branch auditing procedures to control negotiable items and company records.
• Manage approval of exceptions to policy as authorized by management.
• Resolve product, service, and policy-related obstacles for customers using problem-solving skills.
• Monitor and approve monthly expenses in line with the annual business plan.
• Investigate and resolve customer and employee inquiries and complaints promptly.
• Attract and interview high-quality talent, making recommendations for vacancies.
• Participate in company meetings and professional development activities.

Requirements

• Minimum of three (3) years of related experience in the Consumer Lending and/or Financial Services industry.
• Two (2) years of successful supervisory experience or completion of a lending training program.
• Bachelor's degree in Business, Accounting, Finance, Administration, Economics, or military rank equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills.
• Highly proficient in Microsoft Office or similar programs.
• Demonstrated problem-solving skills and project leadership skills.

Nice-to-haves

• Bilingual fluency in Spanish/English.
• Good standing with applicable licenses to sell insurance products.

Benefits

• Health Insurance with HSA employer contributions
• Flexible Spending Account (FSA)
• Vision Insurance
• Dental Insurance
• Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
• Voluntary worksite benefits including Accident, Critical Illness, and Short-Term Disability Insurance
• 401(k) with Company Matching Contributions
• Paid Time Off - minimum of 120 hours per year
• 11 Paid Holidays
• FMLA
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Referral Incentives
• Education Assistance Program
• Complimentary FIMC Membership Plan
• Access to industry-specific training programs