Consumer Lending Sales Specialist - Full Time

About the position

The Consumer Lending Sales Specialist (CLSS) position is a performance-based, hands-on, customer-focused role that is responsible for delivering results related to individual and branch sales goals as well as customer expectations. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales and customer acquisition. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.

Responsibilities

• Actively assist in meeting the center’s performance metrics as defined by management.
• Utilize sales tools to provide an exceptional customer experience.
• Use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth.
• Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio.
• Present financial solutions based on customer needs that meet their goals.
• Develop new relationships and maintain existing relationships while working with customers throughout the loan process.
• Educate customers on the terms and conditions of their loans.
• Assist in managing the P&L to meet all budgeted numbers.
• Adhere to the Company’s policies, procedures, and all applicable state and federal regulations.
• Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention Standards.
• Enter customer and transaction information accurately into the point of sales system.
• Perform and document collection calls, field visits, and any other approved collection activities.
• Work closely with and support others in a positive, team environment.

Requirements

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required, or equivalent experience.
• One year of experience in sales, retail, banking, or collections preferred.
• Strong math skills, including the ability to count cash.
• Professional verbal communication by phone and in person.
• Ability to read, write, evaluate, and apply complex and detailed information.
• Ability to negotiate payment terms and effectively communicate loan requirements.
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business.

Nice-to-haves

• Bi-Lingual Spanish is a plus.

Benefits

• Competitive Wages
• Health/Life Benefits
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company Paid Holidays
• Paid Time Off including Volunteer Time
• Vacation Carryover
• Tuition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program