Consumer Loan Processor

About the position

The Consumer Loan Processor will be part of our talented Consumer Lending team. The Consumer Loan Processor will promptly and accurately process consumer loans for three partner credit unions. This position interacts with members by phone as they support various inquiries with the goal of finalizing details for funding. They will also interact with our credit union as closings are scheduled and business line staff while collaborating with internal teams to meet member needs while providing exceptional service.

Responsibilities

• Review all assigned consumer loan applications and ensure accuracy and completion of all required data based on credit union product guidelines and published rates
• Provide excellent member service throughout the loan process as questions are presented, clarification is needed, and details are being finalized as we strive to achieve favorable member experience survey results and meet our service level agreements.
• Respond to all member or third-party inquiries and questions related to transactions via outbound and inbound calls and email.
• Responsible for identifying solutions and determining when issues should be escalated for added support and resolution.
• Track daily production tasks that support our daily operations, member experience and service level agreements.
• Additional job-related projects and duties as assigned by management.

Requirements

• Previous work experience in a customer/member service role required.
• Previous experience with a loan origination system (LOS) helpful.
• Ability to learn and use multiple software platforms.
• Experience using Microsoft Office (Excel, Outlook).
• Aptitude to work independently and as part of a team.
• Must be able to adjust quickly to shifting priorities.
• Strong communication skills both verbal and written.

Benefits

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program
• Salary Commensurate with Experience with a range of $45,000 - $50,000