Consumer Loan Specialist

Mariner Finance - Day Heights, OH

Full-time - Entry Level

Day Heights, OH

Credit Intermediation and Related Activities

About the position

The Consumer Loan Specialist position at Mariner Finance is designed for goal-oriented individuals seeking to start their careers in the consumer finance industry. This role involves supporting branch operations, primarily focusing on sales and collections, while providing exceptional customer service. The position offers opportunities for career growth within an award-winning service team.

Responsibilities

• Provides exceptional customer service by proactively solving problems and presenting loan solutions based on customer needs.
• Processes credit loan applications and analyzes credit & financial information for current and potential customers.
• Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
• Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
• Maintains a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing to provide consistent quality customer service.

Requirements

• Minimum of one (1) year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.

Nice-to-haves

• Cash Handling, selling and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish/English.

Benefits

• Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan.
• Flexible Spending Account (FSA) and Dependent Care FSA.
• Vision Insurance.
• Dental Insurance.
• Company-paid Basic Life, Long-Term Disability, and AD&D Insurance.
• Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance.
• 401(k) and Company Matching Contributions.
• Paid Time Off - full-time employees may accrue a minimum of 120 hours per year.
• 11 Paid Holidays.
• FMLA Employee Assistance Program (EAP).
• Paid Parental Leave.
• Referral Incentives.
• Education Assistance Program.
• Complimentary FIMC Membership Plan.