Wesbanco Bank - Wheeling, WV
posted about 2 months ago
The Consumer Onboarding Specialist in Loan Operations plays a crucial role in the bank's loan servicing and support functions. This position is responsible for the entire lifecycle of consumer loans, starting from the data entry of new loans to maintaining existing loans through payoff. The Loan Operations team is dedicated to providing exceptional internal and external customer support for both business and consumer loans, ensuring that all processes are executed with accuracy and efficiency. In this role, the specialist will be tasked with entering new consumer loans into the loan operating system, verifying the accuracy of data entry, and performing necessary maintenance to uphold the integrity of loan records. The position requires a strong commitment to customer service, with an emphasis on differentiating the bank's services from competitors. The specialist will also need to exhibit professionalism in all interactions, demonstrating effective communication skills to convey thoughts and ideas clearly to management, bank employees, and customers alike. The ideal candidate will possess a detail-oriented mindset, excellent organizational skills, and the ability to work independently while meeting deadlines. They will be expected to handle multiple tasks simultaneously and maintain confidentiality in all dealings. The role also involves interacting with various software applications for loan document preparation and ensuring compliance with regulatory requirements. The specialist will assist in loan audits, process payments, and manage loan maintenance tasks, all while providing outstanding customer service to both internal and external clients.