Frontdoor - Lansing, MI
posted 16 days ago
About the position
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more.
Responsibilities
- Meet or exceed sales goals and objectives based on our key performance indicators (KPI's)
- Acquire and apply knowledge of company operations in every interaction by utilizing available resources
- Maintain and build relationship while delivering a positive member experience by using our sales model
- Connect with potential members by placing outbound calls and through various channels to promote and sell Home Service Plans
- Assist and be flexible to support other verticals, including inbound, leads, and business needs based on call volumes
- Retain members by educating, resolving concerns, and providing first call resolution
- Use active listening to build rapport and generate additional growth opportunities
- Accurately disposition call and provide detailed documentation of all interactions in our member database
- Provide quality service and adhere to our member commitment
- May assume other duties as applied.
Requirements
- High school diploma or equivalent required
- 1+ years of sales and/or member service experience required
- Able to exhibit respect, empathy, and critical thinking while actively listening and problem solving
- Ability to remain competitive, coachable, and productive in a fast-paced sales environment
- Capacity to balance the business and members needs
- Align with our company house rules
- Ability to navigate multiple software applications and enter data during member interactions
- Demonstrate strong and effective verbal and written communication skills
- Able to work nights and weekends, variable schedule(s) and overtime as necessary
- Reliable, persistent, and self-motivated to make sales
- Able to effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10+ MBPS
Nice-to-haves
- Proven success in a sales or member service role
- Experience reaching or exceeding sales goals and objectives
- Experience selling over the phone with warm and cold leads
Benefits
- Insurance for medical/pharmacy, dental, vision, life, and disability
- Weight loss and smoking cessation programs
- Matching 401(k)
- Ability to participate in our employee stock purchase plan
