Disability Solutions - Charlotte, NC
posted 2 months ago
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us! This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational databases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies. The Change Management team is part of the Internal Organizational Structure: Workforce Strategy, Forecasting and Performance, Reporting & Diagnostics organization within Client Protection. The primary focus of the team is to drive a robust Information Control environment providing a greater level of communication, tracking, and governance. Key priorities for the team are managing tracking for UCRA, SBO, project ingestion coordination, and impact on function regulatory, policy, product strategy impact tracking on financial rates for losses and capacity needs, SOP library development, maintenance, and functional training.