Consumer Product Strategy Analyst III - Information Control

$79,700 - $118,900/Yr

Disability Solutions - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Administrative and Support Services

About the position

The Client Protection Data Analyst at Bank of America is responsible for performing complex analysis and modeling to minimize loss exposure and enhance customer experience. This role involves utilizing various analytical tools to support strategies, assess fraud risks, and propose policy changes to optimize results. The analyst will provide data insights for consumer fraud and claims, coordinate performance reporting, and collaborate with stakeholders to inform critical business decisions.

Responsibilities

• Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Leads coordination of the production of product performance reports and updates for senior management
• Analyzes complex data to provide insights into incoming and loss trends or identify potential problems
• Develops reporting for Consumer Card Products and Channels including audit/regulatory reports
• Identifies process improvements and efficiencies via data analysis
• Participates in collaborative reporting and design sessions with organizational stakeholders and business owners to design, build, and deliver reports and dashboards to meet business goals
• Develops and maintains automated production environment using stored procedures
• Collaborates with other developers to create/maintain scalable processes and best practices
• Manages multiple projects, shifting priorities as needed to produce accurate work while meeting established deadlines
• Delivers accurate metrics related to fraud and claim activity
• Validates the integrity and quality of data required for performing analysis
• Partners with claims, policy, strategy, and product teams to deliver data insights and analysis that inform critical decisions and help achieve goals.

Requirements

• 2+ years of analytical experience (Payment card/Retail Bank background preferred)
• 2+ years of SAS and/or SQL
• Experience with Tableau and/or MicroStrategy
• Strong quantitative, critical thinking, and analytical skills
• Ability to communicate and interact with a high degree of professionalism with executive level personnel across the business
• Ability to work independently as well as part of a virtual team
• Innovative mindset with the ability to challenge the status quo
• Ability to proactively identify, analyze, and improve upon existing processes for optimization and to meet deadlines
• Proven strong analytical and communication skills

Nice-to-haves

• Bachelor's degree in a quantitative discipline such as mathematics, statistics, operations research, finance, or business
• MBA or graduate level work in finance, accounting, and/or business management is preferred
• Advanced analytical and quantitative skills with demonstrated ability in using data and metrics to identify root causes
• Basic understanding of 1st and 3rd party fraud (claims to charge-off timing, chargeback recovery rights, etc.)
• Experience with Python and Hadoop
• 2+ years of fraud experience

Benefits

• Industry-leading benefits
• Access to paid time off
• Resources and support for employees
• Discretionary incentive eligibility based on performance