Bank of America - Charlotte, NC
posted about 2 months ago
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational databases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies. The Alert Prioritization Analytics team within the Client Protection Organization is looking for experienced analytical professionals to join our growing team. We are focused on driving operational and process efficiency to protect the accounts of our clients and minimize both client disruption and fraud loss. Analysts will have the opportunity to gain exposure to just about all products across Consumer and Small Business, including application fraud, digital money movement like Zelle, account takeover, credit and debit cards. We are tasked with developing mitigation strategy and tactics spanning first-party fraud, third-party fraud, and scams. Implementation opportunities will span fraud rule changes, policy modifications, queue sequencing optimization, and issuance of digital client communication through text, email, and push channels. We are looking for smart, energetic candidates with strong technical backgrounds, a great sense of urgency, and an excellent approach to teamwork. We do not require you to have a background in fraud, and while this is advantageous, we can teach you what you need to know as long as you have the right technical skills. You will be responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing client experience while minimizing risk and operating expenses. Focus areas will be: - Developing complex, repeatable queries to extract data and uses multiple databases to acquire statistical and financial data. - Develop insightful portfolio monitoring to track both fraud attack risks and performance changes due to strategic implementations. - Assess fraud performance tradeoffs through the modification of fraud alert volume review sequencing and policy changes. - Utilize portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. - Build relationships and drive business initiatives across various Client Protection strategies, policy, operations, and technology areas. Participates in the rollout of machine learning/AI tools developed to improve performance and monitoring of our operational and strategy performance. - Drive and support funded technology projects across applicable LOBs, including new product launches, client contact capability enhancements, and machine learning-based insights. - Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management, and the utilization of core leadership behaviors. - Proactively managing fraud risk by urgently responding to immediate threats while keeping an eye toward future risks, vulnerabilities, and changes to the fraud landscape.