Consumer Service Operations Representative 2
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About The Position
The Consumer Service Operations Representative 2 at Humana plays a crucial role in the Dual Eligible Outreach Department by handling inbound calls from members and providers. This position involves performing advanced administrative and operational support duties that require independent initiative and judgment. The representative assists members in determining their eligibility for state and federal programs, gathers personal and financial information for state applications, and provides resources to promote healthy living. The role is remote and requires strong multitasking abilities, as representatives must input information while engaging with members over the phone.
