Consumer Solutions Representatives (REMOTE)

About the position

As a Consumer Solutions Representative for Mavis, you will be empowered to employ problem-solving skills that will lead to conflict resolution, customer retention, and create promoters of the Mavis business. You will endeavor to satisfy customers by implementing empathy and understanding of their needs, ensuring that concerns are resolved efficiently and professionally.

Responsibilities

• Resolve customer inquiries and concerns in a professional manner.
• Utilize problem-solving skills to address customer issues effectively.
• Implement empathy and understanding to enhance customer satisfaction.
• Promote customer retention and loyalty to the Mavis brand.

Requirements

• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• Ability to attend one week of on-site training in White Plains, NY.
• Demonstrate superior interpersonal skills and patience.
• Possess PC literacy and ability to learn software programs.
• 1-2 years of employment-related experience in customer service.
• Ability to work a flexible schedule, including weekends.

Nice-to-haves

• Typing proficiency is a plus.

Benefits

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid holidays