Consumer Specialist-Retail

$41,350 - $41,350/Yr

TDS Telecom - Nampa, ID

Full-time - Entry Level

Nampa, ID

1,001-5,000 employees

Telecommunications

About the position

The Consumer Specialist - Retail position at TDS Telecommunications involves providing exceptional customer service to both prospective and existing customers. The role focuses on addressing customer inquiries, promoting services, and retaining customers through effective communication and problem-solving skills. The position requires a strong emphasis on sales and retention metrics, with responsibilities that include handling customer interactions over the phone and in person, resolving complex issues, and maintaining a clean and organized retail environment.

Responsibilities

• Assist customers over the phone and face-to-face for Retention, Disconnect and Move order calls and walk-in requests.
• Identify customer needs and sell services to both prospective and existing customers.
• Utilize negotiation and interpersonal communication skills to prevent customer churn.
• Promote services to fulfill customer needs by asking lifestyle questions.
• Resell customers on the benefits of having TDS service to protect existing revenue.
• Deliver sales and retention results through exceptional customer service.
• Meet or exceed monthly goals including increased revenue and retention metrics.
• Resolve complex/escalated customer problems in partnership with other teams.
• Handle retail office responsibilities such as restocking supplies and maintaining office cleanliness.

Requirements

• 1+ years in a customer service or sales role.
• 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel).
• Ability to meet or exceed sales goals.
• Strong negotiation, selling, and closing skills.
• Excellent interpersonal communication skills (verbal, written, listening).
• Strong sense of customer focus.
• Strong decision-making and problem-solving skills.
• Ability to handle a high volume of phone calls in a structured environment.

Nice-to-haves

• Experience working with escalated customer issues and problem resolution both over the phone and face to face.
• Flexibility in roles, schedules, and situations with customers.

Benefits

• Medical, Dental, Vision coverage starting on day 1 of employment.
• Excellent 401k plan (100% matching on 3%, 40% matching on 2%).
• 3 weeks of vacation and 2 weeks of sick time per year.
• 5 weeks of PTO.
• Discounts on TDS services.
• Tuition assistance after working with TDS for 1 year.