This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Contact Center Care Coordinator
$33,280 - $38,480/Yr
Csi - Camarillo, CA
posted 2 months ago
Full-time
Camarillo, CA
Professional, Scientific, and Technical Services
About the position
The Contact Center Care Coordinator will provide exceptional customer service and support to members, caregivers, and healthcare professionals within a healthcare organization. This role involves managing communications, resolving issues, and assisting with healthcare service access, ensuring a smooth experience for all stakeholders.
Responsibilities
- Managing inbound and outbound calls, and emails to support members in accessing healthcare services, scheduling appointments, and addressing inquiries regarding medical procedures, billing, and general information.
- Troubleshooting and resolving escalated issues following established protocols and guidelines, escalating urgent matters or complex issues to appropriate personnel.
- Providing accurate and up-to-date information about medical procedures, services, and facilities.
- Assisting providers and members in using the Interactive Voice Response (IVR) and web portal.
- Documenting all calls/contacts as required by department standards in a timely, clear, and concise manner using the internal tracking system.
- Supporting robocall and ad-hoc member outreach activities as determined by business need.
- Accessing documents using Microsoft Office and other applicable software, as designated by management.
- Performing general clerical duties including photocopying, faxing, mailing, and filing.
- Performing other duties as assigned.
Requirements
- High School Diploma or GED
- 2+ years of experience in customer service
- Bilingual in Spanish
