Contact Center -Credit Card Specialist

Citizens Bank • Johnston, RI

394d

About The Position

The Credit Card Specialist at Citizens is a vital member of the Contact Center team, responsible for creating positive customer interactions and delivering exceptional service experiences. This role involves assisting credit card customers with various inquiries and maintenance requests, such as payments, balance transfers, rewards, and billing questions. The specialist will also support branch colleagues through chat, ensuring a seamless banking experience for customers.

Requirements

• High school or GED equivalent
• Excellent verbal/written and interpersonal skills
• Problem solving skills and ability to negotiate through difficult situations with empathy
• 1+ year(s) customer service and/or sales experience
• Positive and customer-focused mindset
• Ability to work independently in a fast-paced environment
• Computer proficiency
• Strong active listening and problem-solving abilities
• Detail oriented with a strong sense of urgency

Nice To Haves

• Customer service experience in the banking or financial services industry.

Responsibilities

• Field a variety of incoming customer calls or branch chats with a passion to deliver high quality solutions for our customers
• Help customers bank better by recommending products and services that meet their banking needs
• Gain deeper knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity
• Take pride in producing high quality work
• Participate in comprehensive paid training that will draw on previous experiences and challenge personal growth
• Review recorded calls to support coaching, development, and performance.

Benefits

• Comprehensive paid training
• Supportive and collaborative workforce
• Access to training and tools for career growth

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED