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Contact Center Customer Care Specialist I - PT
$43,493 - $62,941/Yr
City of Mesa - Mesa, AZ
posted 2 months ago
Full-time - Entry Level
Mesa, AZ
Amusement, Gambling, and Recreation Industries
About the position
The Contact Center Customer Care Specialist I is a part-time position responsible for providing customer service support primarily through telephone and electronic communication. This role involves processing service requests, handling payments, and educating customers about utility services and city policies. The position is currently teleworking and aims to assist the public effectively while maintaining accurate records and transactions.
Responsibilities
- Handle customer inquiries via phone and email regarding utility services.
- Process service requests and payments for various utility accounts.
- Explain and interpret city ordinances, policies, and procedures to customers.
- Educate customers on conservation tips and assist with website navigation.
- Verify customer identities and retrieve credit reports as needed.
- Make payment arrangements and manage billing inquiries.
Requirements
- High school diploma or GED equivalent.
- Four years of full-time customer service experience, with at least two years of experience in a call center environment.
Nice-to-haves
- Experience with utility services or billing systems.
- Familiarity with city ordinances and policies.
Benefits
- Part-time work schedule with flexible hours.
- Teleworking options available.
