Homesafe Alliance - Des Moines, IA
posted 19 days ago
The Contact Center Customer Experience Manager at HomeSafe Alliance is responsible for overseeing customer relationship management and leading a team of customer support supervisors and specialists. This role focuses on addressing and resolving escalated service issues to ensure outstanding quality and service throughout the customer lifecycle. The manager collaborates with various teams to enhance the relocation process for military and government households, ensuring timely and efficient service delivery.