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Regions Financial - Hoover, AL
posted 2 months ago
Full-time - Entry Level
Remote - Hoover, AL
Credit Intermediation and Related Activities
About the position
The Contact Center Priority Banker at Regions is responsible for providing full-service banking to affluent clients by offering appropriate advice, guidance, and education on the bank's financial products and services. This role focuses on achieving contact center targets through effective customer engagement and problem resolution, ultimately enhancing customer satisfaction and loyalty.
Responsibilities
- Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services
- Achieves required levels of inbound phone calls from the top 10% of Regions customer base
- Educates and advises customers on products and services, including all loan and deposit types
- Takes ownership of customer issues and works proactively with the customer for resolution
- Refers customers to an internal team of experts when complex financial goals and needs are recognized
- Works with either close supervision or under clearly defined procedures
Requirements
- High School Diploma or GED
- One (1) year of experience in customer service/sales
Nice-to-haves
- College Degree
- One (1) year of experience in banking and/or lending
- One (1) year of experience in relationship-based client consultation
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
