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Sentry Insurance - Freeport, IL
posted 3 days ago
About the position
As a Call Center Representative, you play a critical part in providing services to insureds, claimants, and others relating to the 'First Notice of Loss' reports. As Sentry's promise to be there for our customers during their time of need, you'll provide technical support for the processing of claims. This position is categorized as a full-time position and will be scheduled 40 hours per week. Hours for this position are between 7:00 a.m. - 9:00 p.m. CST, Monday through Sunday. Our schedules are generated three weeks in advance, based on business forecasting.
Responsibilities
- Work with a team to successfully meet department phone Key Performance Indicators
- Process claims for policyholders, claimants and others over the phone
- Assist with processing claims that are received over the internet/mail
- Participate in weekly team huddles and associate engagement activities
Requirements
- Customer service experience
- Strong punctuality and dependability
- Solid oral and written communication skills
- Effective listening skills
- Proficient computer skills
- Ability to adapt to an ever-changing environment
Nice-to-haves
- Preferred Proficiency in Spanish
Benefits
- Flexibility through a scheduled Hybrid work model
- Meal Subsidy available for associates who report to an office
- 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting
- Tuition Reimbursement program
- Generous Paid-Time Off plan
- Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance
- Parental leave
- Health and Wellness benefits
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program
