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Parkland Health - Dallas, TX
posted about 2 months ago
Full-time
Dallas, TX
Hospitals
About the position
The position involves identifying caller needs, obtaining and verifying relevant information, and routing calls to the appropriate site within or outside of Parkland Health & Hospital System. This role is essential in ensuring effective communication and support for patient care and healthcare administration.
Responsibilities
- Identify caller's needs and obtain relevant information.
- Route calls to the appropriate internal or external site.
- Communicate effectively with patients, families, and hospital staff.
- Solve problems within established policies and procedures.
Requirements
- Must have one year of customer service experience.
- Bilingual in Spanish is required.
- Ability to type 20 words-per-minute with a maximum of 3 errors.
- Pass a pre-employment spelling test with a minimum score of 85%.
- Pass a customer service skills test with a minimum score of 80%.
- Demonstrate a working knowledge of personal computers and standard office equipment.
- Ability to communicate effectively in English via telephone, overhead paging, and in person.
- Demonstrate a positive demeanor and good verbal and written communication skills.
- Ability to function in a team environment.
Benefits
- Diverse healthcare legacy with over 125 years of service.
- Opportunities for learning and professional growth.
