Contact Center Specialist- Second Shift

$41,600 - $41,600/Yr

Citizens Bank - Pittsburgh, PA

Full-time - Entry Level

Pittsburgh, PA

Credit Intermediation and Related Activities

About the position

The Contact Center Specialist role at Citizens involves providing exceptional customer service by assisting clients with their banking inquiries and needs. This position requires a customer-first mentality, where specialists will handle a variety of incoming calls, recommend products, and help improve the overall banking experience for customers. The role includes extensive training to prepare for increasingly complex inquiries and emphasizes building strong customer relationships.

Responsibilities

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers.
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
• Receive extensive paid training to build expertise and prepare for customer inquiries of increasing complexity.

Requirements

• High School degree or equivalent
• Minimum 1 year of exceptional performance in a customer-facing role
• Computer proficiency
• Strong verbal communication skills
• Positive and customer-focused mindset
• Strong listening and problem-solving abilities
• Superior interpersonal skills with the ability to navigate through difficult situations
• Ability to multi-task in a fast-paced environment
• Detail-oriented with a strong sense of urgency.

Nice-to-haves

• Experience recommending and referring products/services to customers.

Benefits

• Comprehensive health care coverage including medical, dental, and vision plans
• 401K with corporate match
• Tuition assistance
• Mental health and wellbeing programs
• Discounts on student loan refinancing
• 4 hours of paid time off annually for volunteering
• Opportunities for career growth through training and development resources.