Contact Lens Specialist - Bilingual Spanish

National Vision - Cypress, TX

Full-time - Entry Level

Cypress, TX

501-1,000 employees

Health and Personal Care Retailers

About the position

The Contact Lens Specialist at America's Best plays a crucial role in providing quality eye care and eyewear services. This position focuses on ensuring that customers receive the right contact lenses for their needs while educating them on proper usage and care. The specialist maintains the contact lens department's efficiency and compliance with company policies, contributing to a positive customer experience.

Responsibilities

• Maintain a neat and orderly contact lens room and equipment, following health and safety protocols.
• Optimize the contact lens department for efficiency and compliance with company policies.
• Educate clients on proper contact lens and eyeglass care.
• Perform insertion and removal training of contact lenses to customers, as permitted by state law.
• Maintain accurate and organized patient records.
• Contact customers weekly for products waiting to be dispensed and notify them of any delays.
• Ensure quality standards are met and review CCL remakes, sharing information with the General Manager.
• Handle initial customer inquiries regarding contacts and eyeglasses.
• Communicate daily results vs goals with the General Manager.
• Ensure effective merchandising and execution of marketing, pricing promotions, and initiatives according to brand standards.
• Monitor and maintain contact lens inventories and department supplies under the direction of the General Manager.
• Follow the America's Best 'Code of Excellence' to ensure customer satisfaction.
• Assist with selling and dispensing eyeglasses as necessary, if permitted by state law.
• Assist in maintaining the office to corporate and safety standards.

Requirements

• Bilingual in Spanish and English.
• High school diploma or GED required.
• 0-2 years of retail and/or optical experience preferred.
• Knowledge of the optical industry preferred.
• ABO Certification within 1 year preferred.

Nice-to-haves

• Knowledge of the optical industry preferred.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Parental leave
• 401(k) matching