Content Business Systems Analyst / Project Manager

$80,000 - $135,000/Yr

The College Board - Montpelier, VT

Full-time - Mid Level

Remote - Montpelier, VT

Educational Services

About the position

As the Content Business Systems Analyst / Project Manager for AP Classroom at College Board, you will play a pivotal role in planning, coordinating, and analyzing the content management needs for all new and existing courses and their content-driven features. The AP (Advanced Placement) Program provides students with the opportunity to engage in college-level work while still in high school, and AP Classroom serves as a vital support platform for both teachers and students. Since its launch in 2019, AP Classroom has become the most popular Learning Management System (LMS) in U.S. high schools, serving over 185,000 teachers and 3.4 million students across more than 17,000 schools. The platform facilitates approximately 700,000 visits per day during the academic year, offering 40 courses and a vast question bank of over 40,000 questions along with 4,400 instructional videos. The data generated by AP Classroom provides invaluable insights into student learning, helping to identify areas of struggle and success. In this role, you will be responsible for driving project management efforts, supporting scope analysis for new course launches, course revisions, and annual content updates. You will collaborate closely with Product Owners and internal stakeholders to plan and prioritize the course roadmap, manage scrum ceremonies for content updates, and create project dashboards to communicate status and progress to stakeholders. Additionally, you will support troubleshooting efforts related to content and metadata ingestion, analyze data for existing and new courses, and contribute to process improvements in content management. Your role will also involve writing clear business requirements and supporting documents, assisting Product Owners with user acceptance testing, and researching enhancements for content management. As a self-starter with a problem-solving mindset, you will thrive in a collaborative environment, working alongside various teams to ensure the successful delivery of content-driven features.

Responsibilities

• Drive project management and support scope analysis for new course launches, course revisions, and annual course content updates.
• Collaborate with Product Owners and internal stakeholders on course roadmap planning and prioritization.
• Manage content-team scrum ceremonies to support assessment and instructional course content updates.
• Create project dashboards and visualizations to convey status, progress, and issues to internal content stakeholders and highlight critical paths and project plan dependencies.
• Support troubleshooting content and metadata ingestion issues.
• Gather and analyze data for existing and new courses on AP Classroom, including analyzing question metadata gaps or inconsistencies.
• Create user-friendly Excel/Google Sheets reports to support metadata configuration and publishing needs, leveraging functionalities to minimize manual efforts and errors.
• Contribute to content management process improvements, identifying more efficient ways to manage content from creation through availability to end users in AP Classroom.
• Write clear and well-structured business requirements, stories, and supporting documents.
• Support Product Owners with user acceptance testing.
• Research content management enhancements and support for new resource types.

Requirements

• 5+ years of experience as a Business Analyst, including strong experience working with development teams in an Agile SDLC environment.
• Project Management experience preferred with the ability to create dashboards and project plans to keep projects on track.
• Detail-oriented and highly analytical nature with a knack for digging into large data sets and managing multiple moving pieces.
• Strong Excel skills, including experience with conditional formatting and reference functions (e.g., VLOOKUP, IF statements, Index match, etc.) and familiarity with generating SQL queries.
• Knowledge of content and data interchange formats and standards (e.g., QTI, XML, JSON, MathML, LaTeX, etc.) and experience debugging issues.
• Experience managing delivery, QA, and integration of content assets on digital platforms is a plus.
• Excellent verbal and written communication skills, including experience effectively interfacing with internal stakeholders and developers.
• Authorization to work in the United States.

Nice-to-haves

• Experience with Agile project management tools and methodologies.
• Familiarity with educational content management systems and digital learning platforms.
• Experience in user acceptance testing and quality assurance processes.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Generous paid time off
• Paid parental leave
• Fertility benefits
• Pet insurance
• Tuition assistance
• Retirement benefits
• Annual bonuses and salary growth opportunities
• Merit raises and promotions based on increased scope of responsibility