The College Board - Trenton, NJ

posted 4 months ago

Full-time - Mid Level
Remote - Trenton, NJ
Educational Services

About the position

As the Content Business Systems Analyst / Project Manager for AP Classroom at College Board, you will play a pivotal role in planning, coordinating, and analyzing the content management needs for all new and existing courses and their content-driven features. The AP (Advanced Placement) Program provides high school students the opportunity to engage in college-level coursework, and AP Classroom serves as a vital support platform for both teachers and students. This role is essential in ensuring that the instructional and assessment content within AP Classroom is highly valued and trusted by educators and learners alike. You will be responsible for coordinating Agile product development and release planning throughout the product lifecycle, from inception through launch and ongoing production support. Your ability to swiftly put plans into action and thrive without needing detailed scripts will be crucial in this role. In your capacity as a project manager, you will drive project management efforts and support scope analysis for new course launches, course revisions, and annual course content updates. Collaborating closely with Product Owners and internal stakeholders, you will assist in course roadmap planning and prioritization. You will manage content-team scrum ceremonies to facilitate updates to assessment and instructional course content, and create project dashboards and visualizations to effectively communicate status, progress, and issues to internal content stakeholders, highlighting critical paths and project plan dependencies. In addition to project management, you will support troubleshooting content and metadata ingestion issues, gather and analyze data for existing and new courses on AP Classroom, and create user-friendly reports to support metadata configuration and publishing needs. Your contributions will also extend to identifying process improvements in content management, ensuring efficient management from creation through to availability for end users in AP Classroom. As a business analyst, you will write clear and well-structured business requirements, support user acceptance testing, and research enhancements for content management and new resource types.

Responsibilities

  • Drive project management and support scope analysis for new course launches, course revisions, and annual course content updates.
  • Collaborate with Product Owners and internal stakeholders on course roadmap planning and prioritization.
  • Manage content-team scrum ceremonies to support assessment and instructional course content updates.
  • Create project dashboards and visualizations to convey status, progress, and issues to internal content stakeholders and highlight critical paths/project plan dependencies.
  • Support troubleshooting content and metadata ingestion issues.
  • Gather and analyze data for existing and new courses on AP Classroom, including analyzing question metadata gaps or inconsistencies.
  • Create user-friendly Excel/Google Sheets reports to support metadata configuration/publishing needs, leveraging functionalities to minimize manual efforts and errors.
  • Contribute to content management process improvements, identifying more efficient ways to manage content from creation through availability to end users in AP Classroom.
  • Write clear and well-structured business requirements, stories, and supporting documents.
  • Support Product Owners with user acceptance testing.
  • Research content management enhancements and support for new resource types.

Requirements

  • 5+ years of experience as a Business Analyst including strong experience working with development teams in an Agile SDLC environment.
  • Project Management experience preferred with the ability to create dashboards and project plans to keep projects on track.
  • Detail-oriented and highly analytical nature with a knack for digging into large data sets and managing a multitude of moving pieces.
  • Strong Excel skills including experience with conditional formatting and reference functions (e.g., VLOOKUP, IF statements, Index match, etc.) and familiarity with generating SQL queries.
  • Knowledge of content and data interchange formats and standards (e.g., QTI, XML, JSON, MathML, LaTeX, etc.) and experience debugging issues.
  • Experience managing delivery, QA, and integration of content assets on digital platform(s) is a plus.
  • Excellent verbal and written communication skills including experience effectively interfacing with internal stakeholders, as well as developers.
  • Authorization to work in the United States.

Nice-to-haves

  • Experience with Agile methodologies and tools.
  • Familiarity with educational content management systems.
  • Experience in the education sector, particularly with AP programs or similar initiatives.

Benefits

  • Health insurance coverage
  • Dental insurance coverage
  • Vision insurance coverage
  • Generous paid time off
  • Paid parental leave
  • Fertility benefits
  • Pet insurance
  • Tuition assistance
  • Retirement benefits
  • Annual bonuses and salary growth opportunities
  • Merit raises and promotions based on increased scope of responsibility
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