Content Claims Specialist - Field - Level I

Crawford & Company - Portland, OR

Part-time - Entry Level

Remote - Portland, OR

Insurance Carriers and Related Activities

About the position

Content Inventory Specialists are responsible for managing the physical inventory of contents damaged in residential and commercial claims. This part-time position may transition to full-time based on performance, requiring effective communication and coordination with various stakeholders throughout the claims process.

Responsibilities

• Manage assigned claims from initial contact until completion acting as the single point of contact for all stakeholders
• Communicate with adjusters/policyholders and industry vendors regarding their roles in the claims handling process
• Schedule and complete physical inventory of contents impacted by the covered loss
• Determine appropriate actions for content items regarding restoration, repair, cleaning, or replacement
• Ensure quality and timely turnaround of all claims in accordance with company standards and client SLA requirements
• Direct the Field Support Department to organize resources for data entry and LKQ assessment of damaged contents
• Independently manage claim load to achieve timely turnaround and closures of all claims
• Provide timely updates to all parties involved in the claims process
• Complete and submit detailed work/time logs for all claims processed
• Maintain claim-related notes in the company's Claims System/Web-application
• Ensure timely and accurate completion/pricing of all outstanding items
• Maintain professional and technical knowledge through continuing education
• Promote the company's brand and reputation positively
• Participate in special projects or perform duties in other areas as requested.

Requirements

• Secondary (High School) Diploma
• Good verbal and written communication skills
• Good attention to detail
• Strong analytical and problem-solving skills
• Ability to work independently
• Strong computer skills (MS Office/Outlook/Excel, etc.)
• Minimum 6 months relevant work experience
• Valid driver's license
• Ability to provide an adequate workspace, high-speed internet, and reliable personal vehicle
• Company equipment including laptop will be provided, with responsibility for care and maintenance.

Benefits

• Pay and incentive plans that recognize performance excellence
• Benefit programs for financial, physical, and mental wellness
• Training programs for continuous learning and career progression
• Sustainability programs that give back to communities
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion