Content Creator Specialist - Collections

$79,500 - $144,100/Yr

American Express - Columbus, OH

Part-time - Mid Level

Columbus, OH

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Content Creator Specialist - Collections is responsible for developing engaging, creative, and consistent content across all customer communication channels related to collections. This role collaborates with strategy and operations teams to craft messages that resonate with customers, drive engagement, and support the brand's mission.

Responsibilities

• Develop and produce engaging content for various channels, including social media, email, and website.
• Plan and strategize content to align with business goals and customer needs.
• Monitor and analyze content performance using tools like Google Analytics.
• Work with cross-functional teams to ensure cohesive messaging.
• Interact with customers through various channels to build relationships and gather feedback.
• Ensure all content meets brand guidelines and regulatory requirements.

Requirements

• High School Diploma or GED
• 5+ years of relevant work experience

Nice-to-haves

• Bachelor's Degree
• 6+ years experience as a Content Creator, Copywriter, or similar role with a focus on omni-channel marketing.
• Experience creating compelling content that captivates targeted demographics.

Benefits

• Medical, prescription drug, dental, vision insurance
• Basic and optional life insurance
• Short and long-term disability
• 401(k) plan
• 11 paid holidays
• Flexible Time Off (FTO) program
• Paid Sick and Safe Time (PSST)
• Parental leave
• Annual incentive bonus based on performance
• Employee stock purchase plan