Western Governors University - Salt Lake City, UT

posted about 2 months ago

Full-time - Entry Level
Salt Lake City, UT
Educational Services

About the position

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. At WGU Academy, we work collaboratively to dramatically impact college and workforce readiness efforts on a large scale. Our primary mission is to develop and deliver novel solutions for college and career readiness to tens of thousands, even hundreds of thousands, of individuals and propel them to success in whatever domain they choose. This is a fully benefited, hybrid position requiring onsite collaboration at least 4 days per week in WGU's Salt Lake City headquarters. As a Content Design Writer on Academy's Product Design and Development Team, your writing will be a core component of what keeps students engaged in WGU's non-degree, online, professional skill-building Certificate programs. You will leverage your understanding of how to best connect with, persuade, and educate readers. You will bring your passion for simplifying complexity to delight adult online learners as they grow in understanding and resilience. You will join an agile development micro-team consisting of an Instructional Technologist and a Multimedia Content Developer. You will take a consultative approach to your work, exhibiting the highest level of expertise and knowledge in written communication for learning and development of 21st century skills (empathy, teamwork, emotional intelligence, etc.). Your commitment to thoughtful craft, openness to innovative ideas, and energy in pitching expertise and known best practices will serve you well in this role.

Responsibilities

  • Expertly handle multiple projects simultaneously, each at various stages of development.
  • Produce drafts, collect feedback, iterate, and present ideas at meetings and sprint ceremonies.
  • Participate in cross-functional, agile design team to develop transformative learning experiences.
  • Consult with team/project leads and others to inform and align with desired product goals and outcomes.
  • Function as primary writer and editor of all learner-facing materials.
  • Adhere to the unique Academy 'voice and tone' used across all products.
  • Write scripts for animation, video, and audio content.
  • Craft text for user interface elements such as buttons, menus, and prompts.
  • Edit and proof externally facing content for tone, voice, and accuracy.
  • Work closely with subject matter experts to accurately translate industry jargon and complex ideas into well-structured, audience-appropriate, mobile-first learning content.
  • Develop and maintain a collaborative relationship with all appropriate internal and external stakeholders.
  • Regularly request both informal and structured feedback from various sources and adjust accordingly.

Requirements

  • Bachelor's degree or higher in relevant field.
  • 2+ years' experience writing online content and proven success engaging learners.
  • Strong portfolio of work submitted with application.

Nice-to-haves

  • Master's degree or higher in relevant field.
  • Demonstrable experience in higher education, online learning, and/or social emotional learning spaces.
  • Basic awareness of accessibility standards and inclusive content practices.
  • Proven successful collaboration and work experience with learning and performance teams/education.
  • Basic knowledge of adult learning theories, design thinking, and social emotional learning.

Benefits

  • 403(b)
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Mental health benefits
  • Generous PTO
  • 75% employee tuition discount available at WGU for yourself, and 50% discount for qualifying family members.
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