Content Designer, New Modes

Doordash - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Couriers and Messengers

About the position

The Content Designer role at DoorDash focuses on enhancing user experiences within the consumer app, particularly in the innovative New Modes group. This position is pivotal in shaping content strategies that connect online and offline dining experiences, improve payment methods, and create new features that enhance the overall consumer experience. The role requires collaboration across various teams and ownership of content design processes to align with business goals and user needs.

Responsibilities

• Influence content design and user experiences across consumer app products.
• Own content design processes end-to-end, aligning work with business goals, user needs, and the design system.
• Contribute directly to DoorDash's consumer product strategy and define the future of the service.
• Explore complex, ambiguous problem spaces and chart a path forward with the team.
• Work closely with product design, product management, user research, analytics, engineering, and marketing.
• Improve the consumer experience in areas like payments, gifting, and lunch ordering.
• Create and grow content standards.
• Collaborate with a close-knit content design team that supports each other across products.

Requirements

• 3+ years of experience in content design with a portfolio of end-to-end projects.
• Experience with audiences like consumers and restaurants is a bonus.
• A track record of 0-1 work in the portfolio is a plus.
• Experience partnering with legal and policy teams to balance regulatory needs with user-friendly writing.
• Ability to think at a systems level to simplify complex experiences.
• Enjoy working across different functions and care about the details of content design.

Nice-to-haves

• Experience in creating celebratory gift card strategies.
• Familiarity with payment methods and consumer product strategies.

Benefits

• 401(k) plan with employer match
• Paid time off
• Paid parental leave
• Wellness benefits
• Paid holidays
• Medical, dental, and vision benefits
• Disability and basic life insurance
• Family-forming assistance
• Commuter benefit match
• Mental health program