Content Designer - Offers and Shopping, Senior Associate

JPMorgan Chase - New York, NY

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

As a Content Design Senior Associate in Offers and Shopping, you will significantly impact customer experiences through innovative content design. Your role involves shaping customer confidence and satisfaction by planning, creating, and structuring product content within a user experience design framework. You will collaborate with cross-functional teams to ensure narrative consistency and influence product design, architecture, and functionality.

Responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.
• Align key stakeholder groups on content requirements and consistent content design throughout the experience.
• Manage the legal, compliance, and risk process for our content and experience alongside our Product partners as part of the content delivery process.

Requirements

• 3 years of experience in content design, or equivalent expertise in editing and writing - with a focus on digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner in new financial services products and offerings.

Nice-to-haves

• Experience collaborating with and aligning across multiple different stakeholder groups.
• Ability to efficiently adopt and manage the complex content approval and legal processes.