Content Designer - Rewards and Benefits, Vice President

JPMorgan Chase - New York, NY

Full-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

As the Vice President of Content Design on the Loyalty Team, you will be responsible for developing and executing content strategies that enhance user engagement and foster inclusive digital experiences. This role involves leading initiatives that shape customer experiences through effective content design, collaborating with cross-functional teams, and providing guidance on content architecture to ensure usability and inclusivity in product experiences.

Responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensuring alignment with business requirements and user experience goals.
• Facilitate end-to-end discovery workshops with designers to understand the underlying narrative and optimal content architecture for intuitive product usability.
• Use content models and taxonomies to design, structure, and organize digital content to guide customers and simplify complex concepts.
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services.
• Champion inclusive language for a diverse audience, ensuring positive interactions throughout the customer journey.
• Deliver content components and lead the content governance and approvals process.
• Present work to senior leadership, articulating the strategy and impact of content decisions.
• Align various stakeholder groups on cohesive and consistent content across the experience.
• Manage the legal, compliance, and risk process for content and experiences.

Requirements

• 5+ years of experience in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms.
• Ability to design effective content architecture for enhanced user experience and easy navigation.
• Expertise in written and verbal storytelling, crafting clear and engaging content for diverse audiences.
• Extensive experience facilitating workshops for product and experience design.
• Advanced technical literacy and understanding of content platforms and their impact on user experience.
• Expertise in collaborating within design teams and cross-functionally with Product Managers and Software Engineers.
• Ability to manage multiple priorities and execute on expected levels of quality.
• Strong presentation skills and experience sharing strategic rationale with partners and stakeholders.

Nice-to-haves

• Ability to advocate for accessibility and inclusive design practices.
• Experience leading content work on successful digital products with user-centered design approaches.
• Familiarity with content compliance navigation, including legal and accessibility reviews.
• Experience in documenting content, enforcing content governance, and process improvement.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching