Content Designer - Small Business, Senior Associate

JPMorgan Chase

Full-time - Mid Level

Credit Intermediation and Related Activities

About the position

As a Content Design Senior Associate in the Small Business BAT team, you will significantly impact customer experiences through innovative content design. Your role will focus on shaping content that builds customer confidence across products and services, ensuring alignment with user experience principles and business objectives.

Responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.

Requirements

• 3+ years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner in new financial services products and offerings.

Benefits

• Comprehensive health benefits
• Competitive total rewards package including base salary and commission-based pay
• Discretionary incentive compensation awarded for individual achievements
• Range of benefits and programs to meet employee needs based on eligibility.