Content Designer - Trust & Safety

$115,000 - $165,000/Yr

Tiktok - San Jose, CA

Full-time - Mid Level

San Jose, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The UX Content Designer at TikTok will play a crucial role in enhancing user experiences by creating clear, consistent, and engaging content across various products. This position focuses on collaborating with multiple teams to ensure that content aligns with product goals and user needs, particularly in areas related to digital wellbeing, accessibility, and teen safety. The designer will advocate for users through design thinking and data-driven insights, transforming complex product features into intuitive content that resonates with a diverse global audience.

Responsibilities

• Write and edit high-quality UI copy that is consistent, clear, and aligned with the TikTok brand.
• Intake product requirements and partner with design to deliver content experiences quickly, balancing user and business goals.
• Create and deliver content strategies, audits, and other content initiatives to help set the strategic direction for product areas.
• Collaborate closely with product managers, product designers, engineers, legal, comms, ops, and localization to deliver timely, high-quality content deliverables.
• Synthesize internal and external feedback to influence and drive consensus across multiple global stakeholders.
• Drive process improvements within the Content Design team and assigned product teams, proactively solving challenges and closing gaps.
• Critique the visual style, interface, and interaction flow of applications to advocate for the best user experience.
• Lead and participate in quarterly OKRs to drive forward product and organizational goals.

Requirements

• Excellent written and verbal communication skills.
• 3+ years experience in content design for consumer-facing products.
• Experience collaborating with Product Management, Design, Engineering, and Localization teams.
• Entrepreneurial attitude, ability to deal with rapid changes to priority, scope, and people.
• Self-starter who can manage multiple projects at a time in a fast-paced environment.
• A writing portfolio that showcases writing skills including UI copy, style guides, help content, and more.

Nice-to-haves

• Experience working in Trust & Safety, Privacy, or other related areas.
• Experience working on a global product with colleagues in different time zones.
• Experience using Figma.
• Strong interest in social app products, user and influencer behavior, and associated trends.
• Experience with UX research/testing.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents, and a Health Savings Account (HSA) with a company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) and 10 paid sick days per year.
• 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match, gym and cellphone service reimbursements.