Content Designer - Trust & Safety

$115,000 - $165,000/Yr

Tiktok - San Jose, CA

Full-time - Mid Level

San Jose, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Content Designer - Trust & Safety at TikTok is responsible for creating clear and engaging content that enhances user experiences across various products. This role involves collaborating with multiple teams to ensure content aligns with product goals and user needs, particularly focusing on digital wellbeing, accessibility, and teen safety. The position requires transforming complex product features into intuitive content, advocating for users, and utilizing design thinking and data to improve user experiences.

Responsibilities

• Write and edit high-quality UI copy that is consistent, clear, and aligned with the TikTok brand.
• Intake product requirements and partner with design to deliver content experiences quickly, balancing user and business goals.
• Create and deliver content strategies, audits, and other content initiatives to help set the strategic direction for product areas.
• Collaborate closely with product managers, product designers, engineers, legal, comms, ops, and localization to deliver timely, high-quality content deliverables.
• Synthesize internal and external feedback to influence and drive consensus across multiple global stakeholders.
• Drive process improvements within the Content Design team and assigned product teams, proactively solving challenges and closing gaps.
• Critique the visual style, interface, and interaction flow of applications to advocate for the best user experience.
• Lead and participate in quarterly OKRs to drive forward product and organizational goals.

Requirements

• Excellent written and verbal communication skills.
• 3+ years experience in content design for consumer-facing products.
• Experience collaborating with Product Management, Design, Engineering, and Localization teams.
• Entrepreneurial attitude, ability to deal with rapid changes to priority, scope, and people.
• Self-starter who can manage multiple projects at a time in a fast-paced environment.
• A writing portfolio showcasing skills including UI copy, style guides, help content, and more.

Nice-to-haves

• Experience working in Trust & Safety, Privacy, or other related areas.
• Experience working on a global product with colleagues in different time zones.
• Experience using Figma.
• Strong interest in social app products, user and influencer behavior, and associated trends.
• Experience with UX research/testing.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% for dependents, and a Health Savings Account (HSA) with company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans.
• Flexible Spending Account (FSA) options for healthcare and dependent care.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) and 10 paid sick days per year.
• 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match, gym and cellphone service reimbursements.