Content Designer (UX)

Horizontal Talent - Seattle, WA

Full-time - Mid Level

Seattle, WA

About the position

The Content Designer (UX) role is a dynamic position focused on leading content design for complex product development aimed at a diverse, international audience. The position requires collaboration with various teams to create a cohesive customer experience and involves crafting engaging content that simplifies complex financial concepts. This role is essential in shaping the content vision and strategy for new product offerings, contributing to the mission of enhancing the lives of immigrants and their families through reliable financial services.

Responsibilities

• Lead content design work for complex 0-to-1 product development for a diverse, international audience.
• Develop product flows and messaging frameworks.
• Craft engaging, clear, and concise in-product content that simplifies complex financial concepts.
• Collaborate with various teams to create a cohesive customer experience across all platforms and touch points.
• Use data, user research, and Voice of Customer feedback to inform content design decisions.
• Work with compliance and legal teams to ensure content integrity and adherence to industry and international standards.

Requirements

• 5+ years of content design or relevant UX writing experience.
• Strong experience in partnering with compliance and legal teams.
• Familiarity with strategic content design tools such as content audits, gap analyses, empathy maps, messaging frameworks, and voice-and-tone frameworks.
• Experience designing and shipping end-to-end products with complex flows, multiple scenarios, and edge cases.
• A UX content design portfolio that includes end-to-end customer journeys, user interface copy, and user education.
• Bachelor's degree in English, Journalism, Communications, UX, Human-Computer Interaction, or equivalent experience.

Benefits

• High potential for conversion to a permanent position in 2025.