Content Designer

$84,000 - $126,000/Yr

Klaviyo - Boston, MA

Full-time - Mid Level

Onsite - Boston, MA

Publishing Industries

About the position

The Content Designer at Klaviyo plays a crucial role in shaping the user experience by curating clear and meaningful language across various touchpoints. This position emphasizes collaboration with cross-functional teams to ensure a cohesive customer journey while maintaining a user-centered approach to content strategy. The role requires a strong focus on transforming complex information into accessible content, contributing to the overall product development process, and establishing best practices for content consistency.

Responsibilities

• Partner with product design, research, product management, engineering, and brand partners to ensure a cohesive experience throughout the customer journey.
• Develop and drive a vision for product language, tone of voice, and content across touchpoints, ensuring cohesive narratives.
• Document strategies with guidelines, and establish best practices and strategy principles.
• Bring a user-centered UX writing and content strategy perspective throughout the product development process, improving the overall experience and ensuring consistency.
• Collaborate with product managers, engineers, designers, and cross-functional stakeholders to understand business objectives, needs, and constraints while creating creative and thoughtful solutions.
• Create simple, useful, and engaging content to make the end-product easier to use for customers through meaningful text, improved terminology, and concise definitions.
• Ask for and incorporate feedback from stakeholders, teammates, and cross-functional partners.
• Manage many projects, balance scope with timelines, and present proposed solutions to key stakeholders.

Requirements

• 4+ years of writing for web or software with a focus on making complex information easier and more actionable for users.
• Self-driven empath passionate about understanding customers' needs and transforming complex experiences into plain language.
• Ability to provide direction on multiple projects in various stages of the product lifecycle and deliver in a fast-paced, dynamic environment.
• Adept at taking ambiguous problems, deciphering the ask, and translating the challenge into easy-to-understand content.
• Experience crafting and governing content standards, terminology, and UX writing efforts at a software company.
• A portfolio of UX-focused writing samples and style guidelines.
• Excellent communication, problem solving, and collaboration skills.

Nice-to-haves

• Experience with the internationalization of a product and the effect it has on content.
• Familiar with current best practices, principles, trends, and patterns in interactive design.
• Experience incorporating research, data, and customer feedback into proposed solutions.
• Comfortable with design tools like Figma.

Benefits

• Generous benefits package
• Supportive work environment
• Opportunities for professional development