Content Moderator

$35,173 - $48,547/Yr

Miaplaza - Gardnerville, NV

Full-time - Entry Level

Gardnerville, NV

About the position

The Content Moderator at Miaplaza plays a crucial role in fostering a safe and engaging online community for children. This position involves monitoring student-generated content, providing guidance, and ensuring compliance with community guidelines. Moderators are expected to make quick, thoughtful decisions while maintaining a positive environment for students to express themselves. The role requires a keen eye for detail and the ability to connect with a young audience through understanding current trends.

Responsibilities

• Monitor and review a high volume of student-generated content, including text, artwork, and videos, ensuring compliance with community guidelines.
• Respond to student inquiries and concerns promptly and professionally to maintain a safe and supportive environment.
• Provide constructive feedback and encouragement to help students develop respectful social skills.
• Collaborate with the moderation team and management to refine content policies and improve moderation processes.
• Stay informed about trends and pop culture to connect effectively to our young audience.
• Make quick, thoughtful judgment calls to address content violations and uphold community standards.
• Participate in ongoing training sessions to enhance content moderation techniques and stay updated on best practices.
• Engage in continuous improvement efforts by sharing insights and suggestions with the team.
• Ensure a positive user experience by proactively identifying and addressing potential issues in the community.
• Track and document moderation actions accurately to maintain detailed records and support team goals.

Requirements

• At least one year of work experience.
• Access to a computer or laptop (camera preferred) with reliable high-speed internet connection.
• Strong proficiency with technology and aptitude to learn new technologies and processes quickly.
• Ability to interact with children compassionately and patiently.
• Confidence to make decisive judgment calls on students' posts.
• Ability to stay up-to-date with current trends to understand and relate to young audiences.
• Understanding of online safety and child protection principles.
• Excellent attention to detail and ability to identify subtle issues in user-generated content.
• Strong problem-solving and critical-thinking skills.
• Strong interpersonal and communication skills.
• Growth mindset and motivated by constructive feedback.
• Proven ability to work independently, manage schedules, and meet deadlines.

Nice-to-haves

• Experience in content moderation or community management.
• Proven track record of going above and beyond.

Benefits

• The expected starting pay range is $16.91 - $23.34/hour.
• Full-time employees are eligible for health, dental, and vision insurance, including specialty care options like fertility benefits, mental health services, and chiropractic care.
• All employees are eligible for a 401(k) retirement plan with employer match.
• Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.
• All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives.