Content Moderator

TELUS - Las Vegas, NV

Full-time - Entry Level

Remote - Las Vegas, NV

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Content Moderator at TELUS Digital is responsible for reviewing and moderating various types of user-generated content across social media platforms. This role requires maintaining high standards of accuracy and quality while adhering to the social network's policies and workflows. The position involves working with potentially disturbing content and requires a strong emotional intelligence and resilience to handle the challenges that come with it.

Responsibilities

• Review videos, posts, comments, reviews, photos, and live streaming content according to the social network's policies, workflows, and targets.
• Uphold a high standard of accuracy and quality while fulfilling job responsibilities.
• Participate in frequent refresher training to always conduct correct moderating policies.
• Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams.
• Make suggestions for improving efficiency.
• Draw up daily activity report.

Requirements

• Basic computer knowledge.
• Strong independent work ethic with the ability to self-manage.
• Fast learner and adaptable to constantly changing procedures.
• Demonstrated stable job tenure.
• Social media savvy.
• Strong emotional intelligence and resilience.
• Sound coping, emotion regulation, and stress-management skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
• Accurate and critical work attitude.
• Proclivity towards complying with procedures, policies, and objectives set in place and taking a disciplined approach when undertaking tasks.
• Strong prioritization skills.
• Ability to think critically and make quick decisions.
• Enthusiastic and proactive team player.
• Collaborative and has a growth mindset.
• Strong spelling, grammar, and reading skills.
• Experience in content or community moderation is a plus.
• Professionalism and ability to work with diverse personalities.
• Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs).
• High school diploma or equivalent.

Nice-to-haves

• Experience in content or community moderation is a plus.

Benefits

• Health Insurance
• Vacation & Paid Time Off
• Paid Holidays